Privacy policy

Last updated: September 30, 2025

Grind Active Kinetics (“we,” “us,” or “our”) operates this website and online store, powered by Shopify. This Privacy Policy explains how we collect, use, and share your personal information when you visit our site, make a purchase, or otherwise interact with us. If there is a conflict between this Privacy Policy and our Terms of Service, this Privacy Policy governs the use of your personal information.

By using our Services, you agree that you have read and understood this Privacy Policy.

Personal Information We Collect

We may collect the following types of personal information, depending on how you interact with us and as allowed by law:

  • Contact Details: Name, email address, billing/shipping address, phone number.
  • Payment Information: Card details, payment confirmation, and transaction history.
  • Account Information: Username, password, preferences, and settings.
  • Order Information: Items viewed, added to cart, purchased, returned, or exchanged.
  • Communications: Details you share with us when contacting customer support.
  • Device & Usage Data: Browser type, IP address, device details, and how you use our website.

How We Collect Your Information

  • Directly from you when you shop, create an account, or contact us.
  • Automatically when you use our site (cookies, tracking technologies).
  • From service providers (e.g., payment processors, shipping partners).
  • From partners/third parties where legally permitted.

How We Use Your Information

We use your personal information to:

  • Provide and improve our services – process payments, fulfill orders, ship products, handle returns/exchanges, and personalize your shopping experience.
  • Marketing & promotions – send offers, product updates, and show you relevant ads (with your consent where required).
  • Security & fraud prevention – protect your account, detect suspicious activity, and keep our website safe.
  • Customer communication – respond to your questions, provide support, and update you on orders.
  • Legal compliance – meet regulatory obligations or respond to lawful requests.

Sharing Your Information

We may share your information with:

  • Shopify (our e-commerce provider) and other vendors that help us run our store (e.g., payment processing, analytics, shipping).
  • Marketing partners for advertising purposes (based on your activity, where permitted).
  • Legal authorities if required by law or to protect our rights and users.
  • Business transactions (e.g., in case of a merger, sale, or restructuring).

For details on how Shopify handles data, see the Shopify Privacy Policy.

Data Retention & Security

We keep your personal information only as long as needed to provide our services and comply with legal obligations. While we use safeguards to protect your data, no system is 100% secure.

Your Rights

Depending on your location, you may have rights such as:

  • Accessing the data we hold about you.
  • Requesting corrections or deletion.
  • Requesting a copy of your data (portability).
  • Opting out of marketing communications.
  • Objecting to or restricting certain processing activities.
  • Withdrawing consent (where applicable).

If you are in the UK or EEA, you may also have the right to object to processing and file a complaint with your local data protection authority.

Children’s Privacy

Our services are not directed to children, and we do not knowingly collect personal information from anyone under the age of 16.

International Transfers

Your information may be transferred outside your home country, including to the UK, EU, and other locations where Shopify or our service providers operate. If transferred outside the EEA/UK, appropriate safeguards (such as Standard Contractual Clauses) will be used.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we’ll update the “Last updated” date above and post the new version here.

Marketing Communications

When you sign up for our newsletter or create an account, you may choose to receive marketing communications from us, including updates, promotions, and exclusive offers. By subscribing, you consent to receive these marketing emails.

You can opt out of receiving marketing communications at any time by clicking the “unsubscribe” link included in our emails. Please note that even if you unsubscribe from marketing messages, you may still receive important service-related or transactional emails, such as order confirmations or account notifications.

Contact Us

If you have any questions, concerns, or requests regarding your personal data, please contact us:

📧 info@grindactivekinetics.com

We are the data controller of your personal information under applicable laws.